If your order has not yet shipped, then we should be able to update your address, so long as the delivery country/location remains the same.

We cannot change the delivery country/location.

Please contact us urgently.

If your order has already shipped, it depends on the delivery method selected:

Airmail

We cannot intercept airmail packages.

If the package is undelivered, it will eventually be returned to us.

Please note this is likely to take some time (maybe several weeks).

Courier

Depending on the status of the delivery and the courier, we may be able to update the address (we cannot guarantee but will make the best effort to do so).

We cannot change the delivery country/location.

Please contact us urgently by clicking here if you need to change your delivery address.

We’re very sorry to hear that your package did not arrive in perfect condition.

In order for us to follow this up with our shipping partner, we kindly ask you to send photos of:

The damaged item

The inner and outer packaging

Please contact us by clicking here so we can open a swift investigation with our shipping partner.

I received an incorrect item in my order

We’re sorry to hear that you received an incorrect item in your order.

In order for us to process this inquiry, please contact us by clicking here and send us photographs of the following:

The packing slip enclosed with the order

The product received

Please be assured that as soon as we receive this information, we will follow up swiftly to resolve this issue.

For any product purchased on the delsey.com site, you have 14 days to return the product to us, from the date DELSEY is informed of your decision to withdraw. Once this period has passed, DELSEY reserves the right to right to refuse your return.

All DELSEY luggage is guaranteed for 2, 3, 5 or 10 years from its date of purchase, excluding electrical and electronic components. The warranty period for your product is mentioned on the product sheet on the website www.delsey.com and on the warranty certificate. The warranty for electronic and electrical components (excluding batteries) is for a period of two (2) years .The replacement of the product covered by the guarantee does not have the consequence of extending the initial duration of the commercial guarantee. The duration of the guarantee for your product is indicated on its guarantee card which is inside your product.